Shipping policy
Shipping Policy
Thank you for shopping with RBNI! We’re committed to delivering your order as quickly and efficiently as possible.
1. Processing Times
All orders are processed within 1–3 business days (excluding weekends and holidays). After receiving your order confirmation email, you will receive another notification when your order has been shipped.
During high volume periods (sales, holidays, etc.), processing times may be slightly longer.
2. Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.
| Shipping Method | Estimated Delivery Time | Cost |
|---|---|---|
| Standard (Domestic) | 3–7 business days | $X.XX |
| Express (Domestic) | 1–3 business days | $X.XX |
Note: Delivery times are estimates and may vary depending on location, carrier delays, and customs (for international orders).
4. Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package using the link provided or by visiting the carrier’s website.
5. Missing or Lost Packages
If your order is marked as delivered but hasn’t arrived:
-
Double-check your shipping address.
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Check with neighbours or your local post office.
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Contact us at [your email] for support.
We are not responsible for lost or stolen packages once marked as delivered, but we will do our best to help you locate your order.
6. Delays
We are not responsible for shipping delays due to weather, carrier issues, or customs clearance. However, we’ll assist you in tracking and resolving any issues as quickly as possible.
7. Contact Us
If you have any questions about your order or shipping, please contact our support team at:
📧 Email: [your email]
📞 Phone (optional): [your number]
📍 Business Hours: [your business hours]